Ticket Sales Policy
All ticket sales are final. Please review your selections carefully before submitting your order. There are no refunds for a missed performance.
In the event you are unable to use your tickets, you are welcome to donate your tickets back to Steel River Playhouse. Speak with a Box Office representative at 610.970.1199 at least two hours prior to a performance.
Due to the nature of live theater, programs, performers, dates, and times are subject to change. Steel River Playhouse reserves the right to cancel or reschedule offerings at its sole discretion. No refund applies if a performance is rescheduled. In the event that an event is cancelled and is not rescheduled, or tickets are not honored at a future performance date for the same production, you may receive a refund of your ticket price, or you may apply your refund to a ticket for a future Steel River Playhouse event, at your option.
Please Help Us Assure A Great Theater Experience for Everyone
Part of the magic of live performance is the shared experience — the subtle interplay between performers and audience, and how laughing, crying, oooing and ahhing binds an audience. Etiquette is the rules of thumb that guide us so that everyone has the best shared experience they can.
We have no rules about dress. Please just use good judgment so that you don’t distract yourself or others, and don’t impede the view of others. And, please remember, you’ll be in close proximity to other audience members. Scents, such as perfumes, colognes and even hair sprays, may not only distract others, but may trigger significant allergic reactions.
- Arrive early. This allows everyone to be seated and comfortable on time.
- Leave sufficient time for parking. If you’re not familiar with Pottstown, CLICK HERE for driving directions and parking information.
- Latecomers cannot be seated until there is a break in the performance. If you are late, ushers are just doing their jobs if they must ask you to wait.
- Let us know about special access needs in advance. Unless all other seats are sold, seats are held aside for those with access needs. Please contact the box office to make arrangements. Some assisted listening devices also are available.
- Turn off your cell phone and any other electronic devices. Ring tones are not the only problem. Light and the motions of texting can distract other patrons and the performers. If you forget and your mobile rings during the performance, turn it off; do not answer. Please check for messages during the intermission. In addition, cell phones can interfere with the wireless technology is use in the theater … we’re pretty sure you don’t want your conversation with your dear Aunt Sadie broadcast over the theater’s PA system!
- Sit in the seats you have purchased. That makes it easier for everyone else to find their seats. If your view is totally blocked by a tall person in front of you, before the performance begins, ask the usher to help you resolve the issue.
- Plan for your comfort and not to distract others. Get everything out, or put away before performance begin. Searching through pockets, bags, etc. can be noisier and more distracting than you imagine. If you think they’ll be necessary, bring cough suppressants, lozenges, medications and have them at the ready; unwrap during applause, laughing or, best yet, intermissions.
- Visit restrooms before the performance begins. Restrooms are in our basement. Unless there is an emergency, plan to stay seated during performances.
- No Smoking. There is no smoking anywhere in the theater or on any of its premises.
- React to what’s happening on stage. Please feel free to have honest reactions to what is happening onstage. Please laugh, applaud and enjoy the performance. Applause is anticipated after a well performed song or dance during a scene, after each scene or act, and at curtain call.
- Do not talk, whisper, sing, or hum during the performance. That will distract both other audience members and the actors. Overtures are part of performances.
- Do not eat or drink during performances.
- Do not litter. Volunteers prepare and clean our facility. Whatever you bring into the theater, please take it out with you.
- Do not leave early. Even more than arriving late, this distracts audience members and actors because you’re already in the theater.
- Absolutely no picture-taking or recording during performances. We encourage you to share your experience via social media, but please refrain from gathering content or sharing during performances.
- Need urgent assistance? If you need assistance during the show, please go to your nearest volunteer usher.
- Please wait for the house lights to come up before leaving. This not only honors the performers, it’s just safer.
Children and Live Theater
Young children are most welcome at Steel River Playhouse. In fact, we have extensive education opportunities for children and performances geared specifically for them. We believe that live performance can be even more magical for children than adults.
However, children under five years of age are not permitted in Steel River Playhouse performances. Every child who attends, regardless of age, must have their own ticket and seat.
We do not decide for parents which of our performances geared for adults are appropriate for their children. We strongly recommend that parents take time to determine which shows are appropriate for their children to attend.
Help Children Learn Theater Etiquette
What’s familiar to adults, or at least common sense to us, might be unusual for children. Please help share theater etiquette with your children who will be attending Steel River Playhouse performances.
Some guidelines to prepare young child for attending live performances:
- Explain what makes attending a live performance with lots of people around different than watching television at home.
- Answer questions ahead of time. Children are naturally curious, but asking and answering questions during performances is disruptive.
- They will be expected to be quiet, sit in their own chair, and not disturb others around them by talking or fidgeting. They will need to do this, with an intermission, for at least 90 minutes.
- They will need to keep their feet on the floor, not on the seats around them. They should not kick the chair in front of them or stand during the performance.
- They should not leave the theater except during intermission and only with their parent(s) or guardian.
- They should use the restroom before the performance or during intermission and only with their parent(s) or guardian.
- They may applaud, even cheer or shriek when appropriate.
- The theater will be dark at times and sudden bursts of sounds or lights or smoke may happen. Please try to make your children aware of what to expect.
If your child becomes restless, frightened, or very loud, please take them to the lobby. Loud noise will travel into the theater. You may always ask an usher to re-seat you towards the back of the theater.
Thank you for helping us achieve a great live theater experience for everyone!